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Privacy Policy

Privacy Policy for Arlington Pop Up Campsite

Effective Date: 13th May 2025

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At Arlington Pop Up Campsite ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the guidance of the Information Commissioner’s Office (ICO).

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1. Who We Are

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Arlington Campsite
Location: Arlington Road West, Hailsham, East Sussex, BN27 3RE, United Kingdom
Email: info@arlingtoncampsite.com
Data Controller: Rowena and Andy Toop

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2. What Personal Data We Collect

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We may collect and process the following categories of personal data:

  • Identity Data – Full name, date of birth.

  • Contact Data – Address, email address, phone number.

  • Booking Information – Arrival/departure dates, number of guests, tent or campervan type.

  • Payment Data – Card/payment details (processed securely via third-party payment providers; we do not store full payment details).

  • Technical Data – IP address, browser type, and information collected via cookies if you visit our website.

  • Communication Data – Emails, feedback, or reviews you submit.

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3. How We Collect Your Data

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We collect data through:

  • Direct bookings via our website or by phone/email.

  • Third-party booking platforms (if used).

  • Email communication or contact forms.

  • Website analytics and cookies.​

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4. How We Use Your Data

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We process your personal data only where we have a lawful basis. This includes:

  • To manage your booking and provide campsite services (Contractual obligation).

  • To respond to your enquiries or customer service requests (Legitimate interest).

  • To send you updates or promotional offers, where you have consented (Consent).

  • To comply with legal obligations (e.g., for tax purposes).

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5. Sharing Your Data

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We do not sell your data. We may share your data with:

  • Service providers – Such as payment processors, booking systems, or website hosts.

  • Legal authorities – Where required by law.

  • Third-party platforms – Only where you have made a booking through them and under their privacy terms.

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6. International Transfers

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Your data is stored within the UK or EEA. If we transfer data outside the UK/EEA, we will ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).

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7. Data Retention

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We retain your personal data only as long as necessary:

  • Booking and contact data: 7 years (for legal/accounting purposes).

  • Marketing data: Until you unsubscribe or withdraw consent.

  • Website analytics: Typically up to 26 months, depending on tool settings.

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8. Your Rights

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You have the right to:

  • Access your data (Subject Access Request).

  • Correct inaccurate data.

  • Request erasure of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the ICO: https://ico.org.uk/make-a-complaint/

To exercise any of these rights, please contact us at: info@arlingtoncampsite.com

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9. Security

We take appropriate technical and organisational measures to secure your data, including encryption, secure servers, and access controls.

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10. Cookies

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Our website uses cookies to improve user experience and analyse website traffic. You can manage your cookie preferences via your browser settings or cookie banner (if implemented).

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we will notify you of any significant changes.

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12. Contact Us

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If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@arlingtoncampsite.com
Address: Arlington Campsite, Arlington Road West, Hailsham, East Sussex, BN27 3RE

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